Dynamics 365 support · Made in BC
Go-live was the start, not the finish. We look after Business Central, Dynamics 365 CE and Power Platform for organizations across British Columbia. You get a local account lead on Pacific Time, with a deep Microsoft-certified delivery bench behind them.
Technicians can’t sync work orders on the mobile app since the latest update
Triaged by your account lead
Local contact, same business day
Routed to a Field Service specialist
Root cause: offline profile filter changed
Fixed, tested and documented
Logged in your system runbook
Your implementation partner moves on to the next project. Microsoft ships two major release waves a year. Your one internal admin is also doing three other jobs. We fill that gap.
Out-of-province partners mean timezone lag and a queue you can’t see into. Our response targets are set on Pacific Time, and you deal with one named person.
We review every release wave against your configuration before it lands. You get early access testing and a plain-English summary of what changes for your team.
Copilot, Power Automate and features you already pay for often sit untouched. We find the quick wins and help your users adopt them.
What we support
We cover ERP for growing businesses, the full customer engagement suite and the low-code tools that tie them together. Pick an application to see what we handle.
What we handle
Support plans
Monthly plans with banked hours. You can move up or down at renewal, with no long lock-in.
01 · BASECAMP
For stable systems that need a reliable safety net.
Ask us
02 · TREELINE
For teams that are actively extending and improving D365.
Ask us
03 · SUMMIT
A fractional D365 team for organizations where the system is mission-critical.
Custom
Need a one-off fix, a data migration or a rescue project? We also take on fixed-scope engagements.
How it works
01
Thirty minutes to understand your setup, your users and what keeps going wrong.
02
We review configuration, customizations, integrations and security roles, then send you a prioritized findings report.
03
We document your environment, set up the support portal and agree on response targets with your team.
04
Tickets, enhancements, release wave readiness and regular reviews, all with the same people every month.
Our bench
Every client gets a named account lead here in BC. Your lead owns the relationship, triages every ticket, and handles functional fixes and training. Behind them sits our bench of Dynamics 365 developers, solution architects, and data and AI specialists. They step in when a ticket needs deeper expertise in Copilot, Fabric or Power Platform.
One team, one point of contact, full accountability. We own the outcome.
Your organization
One support portal, one phone number
KairosTex · your account lead
Triage, functional fixes, training, accountability
Specialist delivery bench
Developers, architects, data and AI specialists
Pacific Time, always
Your morning issue gets picked up in your morning, not after Toronto’s lunch.
We can come to you
On-site workshops and training across the Lower Mainland. Remote support everywhere from the Island to the North.
Canadian context
GST/PST in Business Central, Canadian data residency questions and BC privacy expectations, all handled by people who know them.
FAQ
Yes. The health check is designed for exactly this. We document what was built, flag risks, and take over cleanly. That can include working alongside your current partner during the transition.
Talk to us anyway. Our coverage keeps growing across the Microsoft business applications stack, and we’ll be straight with you about what we can take on today.
Your account lead handles triage, functional fixes and communication. Deeper technical work goes to specialists on our delivery bench, and your account lead stays accountable for every ticket.
Yes. We help you switch on and govern Copilot features in Sales, Customer Service and Business Central, and build Copilot Studio agents where they make sense.
Flexible. We agree on terms that suit your organization when we design your plan, with no long lock-in.
Book a free system health check. You’ll get a clear, prioritized list of what to fix, whether or not you work with us afterwards.